Customer Support

General 10

• What is Fave and why should I use it?
• Where can I use the App?
• How do I know if the merchant is Fave partnered?
• How do I pay with App?
• What are the exclusive items / perks offered for using the app?

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Fave PayLater Offers on EMI 8

• What is the offer?
• Is the Brand EMI service available only at shops in the category of Mobiles, Electronics, and Home Appliances?
• Which Brand EMI payments are eligible for the offer?
• When will the customer get the rewards from Fave?
• What is mandatory to get an offer?

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Fave Money Related 13

• How to login the app ?
• How to set up Fave Money ?
• Why balance is not visible even account is setup successfully ?
• How to do payments using Fave Money ?
• Why link bank account option is not working ?

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UPI /Account Set-up 12

• What is UPI ID or VPA?
• What is a UPI PIN?
• How to set up UPI?
• Why do I have to again link the UPI when I log into a different device?
• How many bank accounts can I add?

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Transactions Related 7

• Where I can see my transactions?
• I am unable to do any transaction in App
• Transaction is successful but merchant didn't receive it
• The transaction is pending but I got the debit message from my bank
• The transaction failed but the amount got deducted from the bank account

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Cashback Related 12

• What is Cashback?
• How much cashback will I get in my Fave account on each transaction?
• What is Cashout?
• On what basis Cashout is calculated?
• How much cashout will I get in my bank account on each transaction?

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