Fave Money can be used at all merchants in India who accept UPI payments. The users just need to scan the merchant’s QR, enter an amount, and click on Pay.

“Fave Money” option is disabled while making a payment

This can happen for 2 reasons:

1.    Insufficient balance

a.    In such a case, the user needs to visit Thomas Cook to add more Fave Money in their Fave Money PPI Account

2.    The user is paying to a personal account or buying a gift card

a.    Fave Money can be used for payments to merchants only. If the users try paying to personal QRs or try buying gift cards, they cannot use Fave Money.