Transactions Related

Where I can see my transactions?
You can track all of your payments and transaction on Fave app. Follow below steps to do so -  1. Launch Fave app  2. On top left, click...
Mon, 2 Aug, 2021 at 5:41 PM
I am unable to do any transaction in App
Please use the following steps to troubleshoot the issue and try again:  1. Make sure that you have a stable Internet connection 2.  Ens...
Mon, 2 Aug, 2021 at 5:42 PM
Transaction is successful but merchant didn't receive it
If transaction shows success in your app and amount has been debited from your bank account, show the success message screen to the merchant. Usually mercha...
Wed, 8 Sep, 2021 at 4:43 PM
The transaction is pending but I got the debit message from my bank
If merchant transaction status is shown as 'processing'  - Do not try to make the same payment again while status is 'Payment processing...
Wed, 8 Sep, 2021 at 4:44 PM
The transaction failed but the amount got deducted from the bank account
Banks usually take up to 7-10 days to add money back to your account. Please wait for your bank to complete the reversal. Refer to the bank account statemen...
Wed, 8 Sep, 2021 at 4:44 PM
Oops, I overpaid! How do I get a refund and how long will it take?
We encourage customers to double check their total bill amount on Fave before clicking 'Pay Now'. However, if you have overpaid / underpaid, we su...
Mon, 2 Aug, 2021 at 5:46 PM
Can I cancel my transaction?
We suggest you to contact the Merchant or QR provider for cancellation of a transaction. Fave is a payment mode and cancellation & refund functionality ...
Wed, 8 Sep, 2021 at 4:46 PM