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Knowledge base
FAQs
General
10
What is Fave and why should I use it?
Where can I use the App?
How do I know if the merchant is Fave partnered?
How do I pay with App?
What are the exclusive items / perks offered for using the app?
View all 10
Fave PayLater Offers on EMI
8
What is the offer?
Is the Brand EMI service available only at shops in the category of Mobiles, Electronics, and Home Appliances?
Which Brand EMI payments are eligible for the offer?
When will the customer get the rewards from Fave?
What is mandatory to get an offer?
View all 8
Fave Money Related
13
How to login the app ?
How to set up Fave Money ?
Why balance is not visible even account is setup successfully ?
How to do payments using Fave Money ?
Why link bank account option is not working ?
View all 13
UPI /Account Set-up
12
What is UPI ID or VPA?
What is a UPI PIN?
How to set up UPI?
Why do I have to again link the UPI when I log into a different device?
How many bank accounts can I add?
View all 12
Transactions Related
7
Where I can see my transactions?
I am unable to do any transaction in App
Transaction is successful but merchant didn't receive it
The transaction is pending but I got the debit message from my bank
The transaction failed but the amount got deducted from the bank account
View all 7
Cashback Related
12
What is Cashback?
How much cashback will I get in my Fave account on each transaction?
What is Cashout?
On what basis Cashout is calculated?
How much cashout will I get in my bank account on each transaction?
View all 12